Privacy Policy

1. Introduction

Allwell Clinics ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

2. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register for an account
• Complete a medical assessment
• Make a purchase
• Subscribe to our newsletter
• Contact us for support

This information may include:

• Name, email address, and phone number
• Date of birth and gender
• Physical address and postal code
• Medical information including height, weight, medical conditions, and medications
• GP practice details
• Payment information

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

• IP address
• Browser type and version
• Operating system
• Pages viewed and time spent on pages
• Referring website

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our services
• Process your medical assessments and prescriptions
• Process payments and fulfill orders
• Communicate with you about your account and services
• Send you updates, newsletters, and marketing materials (with your consent)
• Verify your GP details and coordinate care
• Comply with legal obligations and prevent fraud
• Improve our website and services
• Respond to your inquiries and provide customer support

4. Legal Basis for Processing (UK GDPR)

We process your personal data under the following legal bases:

• Consent: You have given clear consent for us to process your personal data for specific purposes
• Contract: Processing is necessary to fulfill our contract with you
• Legal obligation: Processing is necessary to comply with the law
• Vital interests: Processing is necessary to protect someone's life
• Legitimate interests: Processing is necessary for our legitimate interests or those of a third party

5. Sharing Your Information

We may share your information with:

• Healthcare Professionals: Your medical information may be shared with prescribing clinicians and your GP practice
• Service Providers: Third-party companies that help us operate our business (payment processors, delivery services, IT support)
• Legal Authorities: When required by law or to protect our rights
• Business Transfers: In connection with any merger, sale, or acquisition of our business

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Medical records are retained in accordance with UK healthcare regulations.

8. Your Rights

Under UK GDPR, you have the following rights:

• Right to Access: Request copies of your personal data
• Right to Rectification: Request correction of inaccurate data
• Right to Erasure: Request deletion of your personal data
• Right to Restrict Processing: Request restriction of processing your data
• Right to Data Portability: Request transfer of your data to another organization
• Right to Object: Object to processing of your personal data
• Rights Related to Automated Decision Making: Rights related to automated decision-making and profiling

To exercise these rights, please contact us at info@allwellclinics.co.uk

9. Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device. You can control cookies through your browser settings.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to review their privacy policies.

11. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

13. Contact Us

If you have questions about this Privacy Policy, please contact us:

14. Complaints

If you have concerns about how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):